| 工作地点： | 北京 | 发布日期： | 2009-12-22 |
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| 招聘人数： | 1 | 工作性质： | 全职 |
职位描述/要求：
| Objective of job |
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| Rollout of strategic Dealer Management System application at Dealer Locations nationwide, to facilitate Mercedes-Benz's dealer standard business processes at Retail. Responsible to prepare, train, maintain, test and support Application Rollout in the area of Data migration and Network Infrastructure, within the corporate directives and ITM strategies |
| Job designation |
| 1 DMS Preparation Install dealer IT environment (Stage environment, user ID etc) in DMS 2 DMS Dealer Rollout and Support Train system users to understand MBCL standard business processes and to use DMS system. Install dealer print server. Setup users and permissions. Data migration during the rollout from dealer's old system. Communicate with system users, collect sufficient information, reproducible steps and parameters to resolve the issues 3 System Issue Tracking Monitor, escalate issue status with 2nd level support. Feedback and follow up result with users, in order to ensure issues are resolved within service level. Provide inputs to Application support team for problem solution on IT related issues 4 System Testing Test Testing of system solutions to ensure issue resolution and communicate the solution to system users 5 System Monitoring & Reporting Monitoring the DMS system for technical issues. Analyse system performance reports provided by Service Providers to ensure system stability in long run. 6 Issue and System Documentation Document all system issues, enchantments and modifications, with appropriate signature and approval, to ensure the compliance of FCPA, SOX & IT policies 7 Dealer Network Order Dealer Extranet with Network Service Provider. Report, track, follow-up issues related to the Dealer Extranet with Network Service Provider. Coordinate with Dealer, ITM DNEA, ITM CoC, and Network Service Provider for any notification, issue resolution. Ensure MBCL Dealer Network Standard is followed by the Dealer 8 General Application Support Configure and support DMS system interfaces like, DMS-IMS interface, GBMS, MRA. Support other system activities like System upgrades, Refresh live to stage, Support tool etc. |
| Qualification |
| Education • University degree in Computer Science or equivalent Experience • At least 2-3 years in ERP system support/rollout in multi-national company • Experience in technical support of business systems and IT networks • Experience in working with Automotive or related industries is an advantage Special Knowledge • Knowledge of ITIL processes related to Incident and Change Management • Basic project management skills and experience • Knowledge of Autoline DMS system administration or similar systems and interface functions • Understanding of system development cycle and programming logic in ERP systems • Special knowledge in IT infrastructure and operations • Good customer service and interpersonal communication skills • Strong analytical and problem-solving skills in developing and designing solutions • Excellent command of spoken and written Chinese and English |
职位申请程序：
| This job is regular. 请发送您的简历到下边的电子邮箱： |
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| mbcareer@daimler.com |
