Senior Officer, Retail Consulting After-Sales

工作地点: 北京 发布日期: 2009-09-24
招聘人数: 1 工作性质: 全职

职位描述/要求:

Objective of job (abbreviated)
Support retail consulting at selected Mercedes-Benz retail outlets across China in the operational business areas of after-sales (service & parts)

Maintain and further develop retail consulting tools and instruments

Support the Senior Manager in managing the consulting logistics
Job description:
▪ Retail Consulting
Support consultants in on-site consulting and conduct off-site implementation support and monitoring at retail outlets. Preparation of presentation, reporting and other consult-related material. If required, act as the bridge between the consultant and the dealer, e.g. translation, daily interactions with dealers.

▪ DSP tools development
Conduct continuous assessment of effectiveness of retail consulting tools. Initiate adaptations and fine-tuning of tools and instruments. Prepare supporting material for retail consulting tools (e.g. tools descriptions, presentations, etc.).

▪ Quality control
Support retail consulting satisfaction index assessment and evaluation with all dealers.
Participate in review meetings with MBCL and managers to report on consulting activities.

▪ Project management support (back office)
Support project manager in all areas of DSP operations. Book hotels and flights for consulting teams. Prepare review meetings.
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Qualifications & Requirements:
University (business, economics, marketing, engineering)

2 years working experience (preferably in automotive industry)

Perfect Mandarin, proficient English
Proficient in MS Office tools

职位申请程序:

This job is regular.

请发送您的简历到下边的电子邮箱:
mbcareer@daimler.com

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