| 工作地点： | 北京 | 发布日期： | 2009-09-24 |
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| 招聘人数： | 1 | 工作性质： | 全职 |
职位描述/要求：
| Job designation: |
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| ▪ Rollout DMS China Template to Dealer users. Setup dealer-based system parameters. Ensure the rollout is achieved within the agreed timelines with the dealer and MPC management. Communicate with system users during system rollout, collect sufficient information, reproducible steps and parameters to resolve the issues on his/her own, and seek help from 2nd level support if issue cannot be resolved due to system bug or insufficient authority. Communicate with system users, understand the business processes, collect sufficient information, reproducible steps and parameters, to resolve 85% of issues on his/her own, and seek help from 2nd level support if issue cannot be resolved due to system bug or insufficient authority. ▪ Monitor esculate issue status with 2nd level support. Feedback and follow up result with users, in order to ensure issues are resolved within service level. ▪ Test Testing of system solutions to ensure issue resolution and communicate the solution to system users. ▪ Discuss with DMS Business process specialists on process changes requested by the system users and communicate result to user. ▪ Resolve or referral to the right designation of basic IT system and application enquiry and problem to maintain the highest level of service to all dealers |
| Qualifications & Requirements: |
| ▪ University degree in Business Management with Computer Science ▪ At least 2-3 years in ERP system support/rollout in multi-national company in area of Aftersales ▪ Experience in supporting large scale business systems ▪ Experience in working with Automotive industry is an advantage ▪ Knowledge of Autoline DMS system and associated modules - Parts&Warranty with understanding of Sales & Accounting ▪ Thorough understanding of DMS China Country Template and MBCL Std Dealer processes in above modules. ▪ Project management skills and experience ▪ Understanding of system development cycle and programming logic in ERP systems ▪ Understanding of Sales & Accounting areas preferred ▪ Knowledge in general IT infrastructure and systems ▪ Good customer service and interpersonal communication skills ▪ Strong analytical and problem-solving skills in developing and designing solutions ▪ Excellent command of spoken and written Chinese and English |
职位申请程序：
| This job is regular. 请发送您的简历到下边的电子邮箱： |
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| mbcareer@daimler.com |
