| 工作地点： | 广州/上海 | 发布日期： | 2009-09-24 |
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| 招聘人数： | 3 | 工作性质： | 全职 |
职位描述/要求：
| Job description: |
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| - Perform operational and financial review of DC Dealer After Sales operating and provide guidance. - Actively participate in the development of business plans for each dealership's after sales areas to ensure that budgets and targets are established and a relevant action initiated to realistically meet targets. - Assist dealer after sales management in the analysis of results, and also provide input into developing methods to improve any out of line results. - Ensure that each dealership is aware of their training commitment and has developed a training plan for each employee. - Monitor warranty statistics from each dealership to highlight any out of line areas compared with state and national averages. Authorise and monitor ex-gratia costs from dealers. - Counsel dealership management when required to ensure that dealer standards are consistently met. - Ensure that all reporting required by MBCL from the dealership is provided accurately and on a timely basis. - Promote the dealerships Service and Parts departments activities through involvement with developing Appropriate marketing programmes. - Ensure dealership compliance with regard to the regard to the required tools, diagnostic equipment and communication systems. - Carry out warranty performance reviews as required and pass recommendations to Warranty Department. - Attend training of both a non-technical and technical nature, as required to maintain skills at the optimum levels. - Assist dealerships with the resolution of customer complaints. Manage the closure rate and time taken to satisfactory resolve all customer issues. - Assist dealerships with facility planning and C.I.issues. - Coordinate with Dealer technical assistance on problem vehicles to ensure a timely response from MBCL(When Required). - Organise regional service and parts manager meeting and co-ordinate technical meeting in conjunction with technical specialist. - Carry out other tasks as required and directed from time to time. - Provide professional and timely customer service to internal and external customers at all times. - Implement plans and measures to improve dealer CSI scores. |
| Qualifications & Requirements: |
| - Background in automotive industry(preferably)with retail experience, excellent oral and written skills with sound problem solving abilities. - Possess a positive, self-motivated outlook coupled with the ability to think analytically. - Tactful and diplomatic. - Computer literate with Microsoft Excel,Word,Access,E-mail and Web. - Working knowledge of retail/wholesales operation (Specific knowledge of Automobile dealer operations a plus). - Able to understand and interpret financial data. - Ability to develop, implement and follow through on action plans to achieve pre-established objectives. - Customer handling, Time Management and conflict resolution skills. - Successful completion of a recognised training course in business management, including a component of financial management. - Completion of a conflict resolution/mediation skills training course. - University degree preferred. |
职位申请程序：
| This job is regular. 请发送您的简历到下边的电子邮箱： |
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| mbcareer@daimler.com |
