In order to keep up with customers' views and continuously improve After-Sales service, Customer Satisfaction Index study is conducted via telephone interviews by a professional research agency on regular basis. As our valuable customer, you may to be contacted by our research agency within 60 days after your dealership visit. Please share with us your After-Sales service experience and suggestions and help us do better in future.

Since 2005, Taylor Nelson Sofres Hong Kong Ltd. has been committed by Mercedes-Benz (China) Ltd. to conduct the survey on regular basis.

In its pursuit of excellence，Mercedes-Benz strives for the highest level of service for all customers. In order to get an unbiased evaluation of dealers' technical competence and their ability to deliver customer satisfaction, After-Sales Mystery Shopping study is conducted by a professional research agency on regular basis. As our valuable customer, you may be invited by our research agency to act as a Mercedes-Benz mystery shopper. We count on your opinion, and you can count on our passion to always exceed your expectation!

In the year of 2009, SINOTRUST International Information & Consulting (Beijing) Co., Ltd. is committed to conduct the survey on behalf of Mercedes-Benz (China) Ltd.

To check how your vehicle performs since your last dealership visit, the Mercedes-Benz dealer, which serves you last time, will contact you within 5 days after your dealership visits. Please give us a chance to hear from you; we will make After-Sales service more satisfactory for you next time!