Mercedes-Benz 24-Hour Roadside AssistanceProgram Overview

New Vehicles

  • Mercedes-Benz branded vehicles, sold by an Authorized Mercedes-Benz Dealer in mainland China (excluding Hong Kong Special Administrative Region, Macau Special Administrative Region and Taiwan) on or after March 1st 2007 will be eligible for benefits under the program free of charge.
  • Vehicles will be covered for a period of two years from the commencement date of the warranty period.

Mercedes-Benz StarElite Pre-Owned Vehicles

  • Mercedes-Benz StarElite Pre-Owned Vehicles (the "Pre-Owned Vehicles") sold by an Authorized Mercedes-Benz StarElite Pre-Owned Program Dealer in mainland China (excluding Hong Kong Special Administrative Region, Macau Special Administrative Region and Taiwan) on or after September 1st 2008 will be eligible for the benefits under the program. 
  • Vehicles will be covered for a period of at least one year from the invoice date of purchase of the Pre-Owned Vehicle.

Vehicles Less Than 5 Years Old

  • Any Mercedes-Benz branded passenger cars less than 5 years old (from the warranty commencement date) and sold by an Authorized Mercedes-Benz Dealer in mainland China (excluding Hong Kong Special Administrative Region, Macau Special Administrative Region and Taiwan) except for the vehicles already receiving free roadside assistance services will be eligible to purchase roadside assistance services through any Authorized Mercedes-Benz Dealer, effective as of September 1st 2008.
  • Such vehicles will be covered for a period of one year or two years from the relevant purchase date.

For both above mentioned vehicles, when the owner (or driver) and all the passengers (the maximum number of passengers that the vehicle is legally allowed to carry) encounter any mechanical or electrical breakdown, driver error or road traffic accident where the vehicle is immobilized, they are entitled to service under this program anywhere within mainland China, as long as the vehicle is accessible by the recovery vehicle (no cover is provided for off-road driving).

  • The above information is only for reference purpose. For further details regarding program coverage and terms & conditions, please refer to the "Mercedes-Benz Roadside Assistance Customer Guide".
  • Mercedes-Benz (China) Ltd. and Beijing Benz Automotive Co., Ltd. reserve the right to interpret the program content.

More Information and Purchase

Customer Assistance Centre

400 650 4688



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