October 28, 2010, Shenyang - The final round of national competition for the third annual Mercedes-Benz TechMasters China 2010 came to an exciting conclusion today in Shenyang, as Yunnan Prime Star Vehicle Service Co., Ltd. triumphed to become the ultimate service champion. Close behind were the teams from Nanjing Star Automobile Service Co., Ltd. and Zhengzhou Star Automobile Sales & Service Co., Ltd., who also gave outstanding performances to finish second and third respectively. For three consecutive years, TechMasters China has allowed its service personnel to collaborate and learn from one another, thereby further perfecting their skills and increasing their level of service quality to provide higher customer satisfaction.
"Service excellence is crucial to the success of automakers. In order to achieve this, Mercedes-Benz has put the right policies into place with comprehensive incentives and supervision schemes in practice," said Daniel Whitehead, Vice President of After-Sales for Mercedes-Benz (China) Ltd. "Being a platform, TechMasters China aims to enhance the overall service quality among after-sales staff through many interactive programs. Ultimately, we are capable of providing Mercedes-Benz customers with the very best service."