At the recent "2008 Best Dealers Awards" in Shanghai, representatives from Mercedes-Benz nationwide authorized dealers came together to witness the industry-leading customer service delivered from the three-pointed star.
The occasion served as a celebration to recognize dealers for their excellent performance in 2008. Nine dealers from Northern, Southern and Eastern regions received top honors for their remarkable accomplishments. Among the winners, three dealers - Taiyuan Star Automobile Sales & Service Co., Ltd., Nanjing Star Automobile Service Co., Ltd. and Yunnan Prime Star Vehicle Service Co., Ltd. - have excelled in the areas of finance, vehicle sales, service parts and accessories sales and customer satisfaction to earn the prestigious "Mercedes-Benz 2008 Best Dealer" Award.
In the category of "Best Performing Dealer" in Customer Sales Satisfaction, three dealerships, Zhengzhou Star Automobile Sales & Service Co., Ltd., Shanghai De Xing Automobile Sales Co., Ltd. and Wuhan Xinglong Automobile Sales & Service Co., Ltd., were recognized for their outstanding dedication to customer sales satisfaction.
Bringing home the title of "Best After-sales Customer Satisfaction", were Qingdao Sanhe Automobile Sales Co., Ltd., Shanghai Star Automobile Service Co., Ltd. and Shantou Junrong Motors Sales Service Co., Ltd.
The inclusion of customers' feedback in the award winner selection demonstrated the degree of importance that Mercedes-Benz and its dealers place on the opinions of their customers. During his address to guests at the award ceremony, Mr. Klaus Maier, President and CEO of Mercedes-Benz (China) Ltd. said: "Our dealers have achieved this because we are clear in our approach: we listen to and learn from our customers. Thus, when our customers come to Mercedes-Benz they know they are receiving more than a product or a service - they are enjoying a life long relationship with us."