Beijing, September 22, 2009 – Mercedes-Benz recently organized its first ever Accident Management Workshop, which was held in Beijing, Shanghai and Guangzhou. This unprecedented event successfully brought together leading domestic auto insurance companies, authorized Mercedes-Benz dealers, and a top automotive claims solutions company. Centering around in-depth discussions over solutions for the complex challenges associated with accident management, the workshop focused on working together to jointly reach an even higher level of customer satisfaction. To date, Mercedes-Benz is the first luxury automaker in China to launch an event of this caliber.

"As one of the leading automotive brands worldwide, Mercedes-Benz is dedicated to providing global standard service and care to customers by not only offering vehicles that are extremely safe and reliable, but also by providing extensive assistance following any accident encountered on the road," said Daniel Whitehead, General Manager of After-Sales for Mercedes-Benz (China) Ltd. "This workshop was launched in order to allow all participants from insurance companies, Mercedes-Benz authorized leaders and the manufacturer to collaborate with each other and jointly tackle the challenges of accident management, thus making the claims process even more efficient and convenient for all Mercedes-Benz customers in China."

During the Workshop, Mercedes-Benz not only introduced its advanced technologies that reduce the cost of vehicle repairs, but also invited one of the leading global providers of claims solutions to give an in-depth demonstration, in order to increase the mutual understanding between insurance companies and Mercedes-Benz dealers. This vital communication further increases the efficiency and quality of vehicle repairs and related services for customers following an accident. Additionally, during the workshop, Mercedes-Benz advocated for repairing vehicles at Mercedes-Benz authorized dealers by using Mercedes original parts, to enable a greater quality of vehicle repair as well as to maximize benefits for customers.

Mercedes-Benz has always been relentlessly dedicated to ensuring a safe driving experience, and has set the benchmark in the industry with countless safety innovations, including the PRE-SAFE ® system, Brake Assist system, ABS Anti-lock Braking System, Night View Assist, and many more. Such extraordinary safety advancements are a true testament of Mercedes-Benz's consistent commitment to achieving the highest level of driving safety and unparalleled customer care.