Beijing, June 23, 2009 – Mercedes-Benz China today invited a group of media to its authorized sales and service centers as participants in the exclusive "Service Discovery Journey". At the event, journalists played the role of Mercedes-Benz car owners, each bringing in a Mercedes-Benz car and experiencing first-hand the type of after-sales service that Mercedes-Benz customers receive. Through this event, the automaker showcased to the public the constant care and excellent service that Mercedes-Benz provides to customers at every dealership in China market.
"Mercedes-Benz car owners are more than just our customers; rather, they are our partners, with whom we have mutual support: they place their trust on our brand by purchasing a Mercedes-Benz vehicle, and we strive to fulfill our promise by providing them with the best service at every dealership," said Daniel Whitehead, General Manager of After-Sales for Mercedes-Benz (China) Ltd. "Along with the growing market, more and more people are becoming Mercedes-Benz customers, and we are dedicated as always to providing them and their vehicles with our superior care that meets and beyond their expectations."
At each individual authorized Mercedes-Benz sales and service center, it is Mercedes-Benz's goal to ensure that all customers experience the ultimate sense of exclusivity and comfort. Today's event, held at one of the authorized sales and service centers of Mercedes-Benz in Beijing, presented the media with such a feeling, as the dealer staffs treated them like actual Mercedes-Benz customers.