| Location: | Beijing | Posted date: | 2011-09-26 |
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| Recruiting No.: | 1 | Job type: | Full-time Regular |
Job Description:
| Objective of job |
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| Support, test, rollout and train Dealer Management system to facilitate MBCL dealer standard business processes and transactions in the area of Sales, within the corporate directives and ITM strategies. |
| Job designation |
| 1. DMS Dealer Support - Communicate with system users, understand the business processes, collect sufficient information, reproducible steps and parameters, to resolve 85% of issues on his/her own, and seek help from 2nd level support if issue cannot be resolved due to system bug or insufficient authority 2. DMS Dealer Rollout - Rollout DMS China Template toDealer users. Setup dealer-based system parameters. Ensure the rollout is achieved within the agreed timelines with the dealer and MPC management. Commnunicate with system users during system rollout, collect sufficient information, reporducible steps and parameters to resolve the issues on his/her own, and seek help from 2nd level support if issue cannot be resolved due to system bug or insufficient authority 3. Application Issue Tracking - Monitor, esculate issue status with 2nd level support. Feedback and follow up result with users, in order to ensure issues are resolved within service level 4. System Testing - Test Testing of system solutions to ensure problem resolution and communicate the solution to system users 5. Issue and System Documentation - Document all system issues, enchanements and modifications, with appropriate signature and approval, to ensure the compliance of IT security policy 6. Process Change - Discuss with DMS Business process specialists on process changes requested by the system users and communicate result to user 7. General Application Support - Resolve, or referral to the right designation of basic IT system and application enquiry and problem to maintain the highest level of service to all dealers |
| Qualification required |
| Education: - Univerisity degree in Business Management with Accounting Major preferably with Computer Education Experience: - At least 2-3 years in ERP system support/rollout in multi-national company in area of sales and/or accounting - Experience in supporting large sclae business systems - Experience in working with Automotive industry is an advantage Special Knowledge: - Knowledge of sales module of Autoline DMS system - Thorough understanding of DMS China Country Template and MBCL Std Dealer processes in above modules. - Project management skills and experience - Understanding of system development cycle and programming logic in ERP systems - Understanding of Accounting and Sales areas preferred - Knowledge in general IT infrastructure and systems - Good customer service and interpersonal communication skills - Strong analytical and problem-solving skills in developing workaround solutions - Excellent command of spoken and written Chinese and English |
Application procedure:
| This job is regular. Please send your application to following email: |
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| mbcareer@daimler.com |
