| Location: | Beijing | Posted date: | 2011-09-28 |
|---|---|---|---|
| Recruiting No.: | 1 | Job type: | Full-time Regular |
Job Description:
| Objective of job |
|---|
| Effective & efficient customer complaint handling; coordinate with regional offices (RO), legal counsels, PR, business units (BU) on customer vehicle and product liability matters. |
| Job designation |
| 1. Handling of customer inquiries and complaints from the markets incl. field service activities and negotiation with customer if necessary. 2. Crisis management of most serious cases/situation for brand protection and market stability. Provide efficient and effective resolution. 3. Coordination with relevant function/teams (RO, Tech, PR, Legal, etc.) for consolidation and progress monitoring 4. Market monitoring and report of emergency, sensitive issues, etc. |
| Qualification required |
| Education - Diploma in a Technical Engineering Discipline or equivalent is preferred Experience - At least 2-3 years of working experience, working experience in after sales or customer service of auto industry is preferred - Customer and Market Orientated attitude. Good interpersonal and communication skills - Receptive to foreign culture. Ability to work under pressure. - Basic product knowledge; business correspondence; retail/wholesale operation - Computer literate with Microsoft Excel, Word, E-mail and Web - Fluent in oral and written English and Chinese |
Application procedure:
| This job is regular. Please send your application to following email: |
|---|
| mbcareer@daimler.com |
