| Location: | Beijing | Posted date: | 2010-11-3 |
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| Recruiting No.: | 1 | Job type: | Full-time Regular |
| Objective of job |
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| Provide technical support to the dealership via Technical Support Centre (remote diagnosis online etc.) or field service, to reduce diagnosis and repair times for better workshop efficiency and customer satisfaction. |
| Job designation |
| 1. Technical Network Support: Advise on enquiries from the service network and assist to solve technical problems by using remote diagnosis system and technical Information system online; recommend economic repairs resulting in warranty cost reduction. 2. Field Service: Provide field support on particular irregularities 3. Product Analysis: Analyse product problems and prepare technical reports, liaise with the manufacturer and supplier in the problem solving process 4. Workshop support: Support MB workshops in case of diagnosis problems 5. Monitoring: Monitor compliance with guidelines for repair processes and operation of equipment, advise on use of information sources, recommend improvement measures, report implementation 6. Vehicle Tests: Perform vehicle tests in particular cases in the Technical Examination Centre (TEC) 7. Diagnosis performance: Assist after sales network to improve diagnosis performance in the workshops 8. Relationship: To cultivate good relations to workshops (troubleshooters) and regions |
| Qualification required |
| Skills/Experience/Attributes: At least 7 years working experience in after sales business, at least 5 years as trouble-shooter in MB workshop. Professional automotive qualification, excellent knowledge in troubleshooting of MB products. Specific knowledge: Profound MB product knowledge; Good knowledge of MB After-Sales Service, workshop organization and equipment, repair procedures, workshop information system. Computer knowledge, especially for all systems related to the Diagnosis Support Centre. Positive attitude when supporting service network Education/Training: Degree in recognized automotive education or passed the examination of Diagnosis Technician Program (DTP), Fluent in English, Mandarin; |
Application procedure:
| This job is regular. Please send your application to following email: |
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| mbcareer@daimler.com |
