| Location: | Shanghai | Posted date: | 2011-08-29 |
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| Recruiting No.: | 1 | Job type: | Full-time Regular |
Job Description:
| Objective of job |
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| Handle customer inquiries and complaints, actively improve the customer handling process and enhance the procedure of the dealers in order to achieve higher customer satisfaction. |
| Job designation |
| 1. Maintain a database to monitor, update and follow up customer inquiries and complaints from the markets. 2. Actively improve the customer handling process and enhance the procedures. 3. Coordinate with the legal counsel, CRO at Central HQ and the dealers on product liability matters. 4. Meet, discuss and negotiate if necessary with customer. 5. Assist and handle special projects. 6. Coordinate field service activities and related matters. |
| Qualification required |
| Skills / Experience / Attributes: - Automotive background is not a must but preferred - Experience in customer communications and handling - Excellent oral and written skills (in Chinese and English) with sound problem solving abilities - Computer literate with Microsoft Excel, Word, E-mail and Web - Receptive to foreign culture and environment Specific knowledge: - Customer handling and conflict resolution skills - Chinese business letter writing skills - Ability to work under pressure Education / Training: - Degree / Higher Diploma in Business Administration or equivalent higher education - Experience in customer service, preferably with automotive background in Aftersales. Successful completion of a recognized training course in business writing and communications skills |
Application procedure:
| This job is regular. Please send your application to following email: |
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| mbcareer@daimler.com |
