| Location: | Beijing | Posted date: | 2010-11-3 |
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| Recruiting No.: | 1 | Job type: | Full-time Regular |
| Objective of job |
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| - Monitor and ensure that all after-sales related processes in the network are in line with MBCL policy. - Coaching new and existing dealerships to ensure all after-sales related processes and IT/DMS systems are carried out according to MB standards and guidelines. |
| Job designation |
| 1. Conduct on-site rollout of MB after-sales processes at new and existing dealerships. 2. Assist consultants in implementing and maintaining MB after-sales processes at dealerships. 3. Carry out on-site coaching on DMS to ensure the after-sales processes are carried out according to the MB standards and guidelines. 4. Carry out on-site coaching on workshop loading to achieve optimal workshop utilization. 5. Carry out on-site coaching on the proper usage of all After Sales IT systems including EPC/WIS/ASRA/DAS at dealerships. 6. Carry out on-site coaching on the proper usage of Standard Texts and Flat Rates at dealerships. 7. Carry out on-site coaching on the correct time keeping and workshop controlling at dealerships. 8. Carry out on-the-job coaching on documenting and filing repair related records at dealerships. 9. Carry out on-the-job support at dealerships to ensure that all reporting required by After-Sales from the dealership is provided accurately. 10. Provide professional and timely advice to dealerships and consultants regarding MB after-sales processes. 11. Assist to generate improvement and action plans at the dealerships. |
| Qualification required |
| Skills/Experience/Attributes: - Background in the automotive/IT industry (preferably) with retail experience, excellent oral and written skills with sound problem solving abilities. - Possess a positive, self-motivated outlook coupled with the ability to think analytically. - Tactful and diplomatic. - Computer literate with MS Excel, Word, Access and PowerPoint, e-mail and Web. Specific knowledge: - Knowledge of retail/wholesales operation. (Specific knowledge of Automobile dealer operations a plus). - Knowledge on automotive After-Sales Dealer Management Systems. - Influencing, communications and presentation skills. Education/Training: - Successful completion of a recognised training course in IT application. - Good command of written and verbal English. - University degree preferred. |
Application procedure:
| This job is regular. Please send your application to following email: |
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| mbcareer@daimler.com |
