| Location: | Beijing | Posted date: | 2010-03-04 |
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| Recruiting No.: | 1 | Job type: | Full-time Regular |
| Objective of job |
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| Rollout, train, maintain, test and support Dealer Management system to facilitate MBCL dealer standard business processes and transactions in the area of Accounting of Aftersales, Sales and Service, within the corporate directives and ITM strategies |
| Job designation |
| 1 DMS Dealer Rollout Rollout DMS China Template to Dealer users. Setup dealer-based system parameters. Ensure the rollout is achieved within the agreed timelines with the dealer and MPC management. Communicate with system users during system rollout, collect sufficient information, reproducible steps and parameters to resolve the issues on his/her own, and seek help from 2nd level support if issue cannot be resolved due to system bug or insufficient authority. 2 DMS Dealer Support Communicate with system users, understand the business processes, collect sufficient information, reproducible steps and parameters, to resolve 85% of issues on his/her own, and seek help from 2nd level support if issue cannot be resolved due to system bug or insufficient authority. 3 Application Issue Tracking Monitor, esculate issue status with 2nd level support. Feedback and follow up result with users, in order to ensure issues are resolved within service level. 4 System Testing Test Testing of system solutions to ensure issue resolution and communicate the solution to system users 5 Issue and System Documentation Document all system issues, enhancements and modifications, with appropriate signature and approval, to ensure the compliance of IT security policy. 6 Process Change Discuss with DMS Business process specialists on process changes requested by the system users and communicate result to user. 7 General Application Support Resolve or referral to the right designation of basic IT system and application enquiry and problem to maintain the highest level of service to all dealers. |
| Qualification required |
| Education: • University degree in Business Management with Accounting Major preferably with Computer Education Experience: • At least 2-3 years in ERP system support/rollout in multi-national company in area of accounting • Experience in supporting large sclae business systems • Experience in working with Automotive industry is an advantage Specific Knowledge: • Knowledge of Autoline DMS system and associated modules – Parts, Service, Sales & Marketing and Accounting. • Thorough understanding of DMS China Country Template and MBCL Std Dealer processes in above modules. • Project management skills and experience • Understanding of system development cycle and programming logic in ERP systems • Understanding of Sales, Aftersales & Accounting areas preferred • Knowledge in general IT infrastructure and systems • Good customer service and interpersonal communication skills • Strong analytical and problem-solving skills in developing and designing solutions • Excellent command of spoken and written Chinese and English |
Application procedure:
| This job is regular. Please send your application to following email: |
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| mbcareer@daimler.com |
