| Location: | Guangzhou | Posted date: | 2010-01-06 |
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| Recruiting No.: | 1 | Job type: | Full-time Regular |
| Objective of job |
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| • Provide support to District Manager to ensure that all after-sales related processes in the network is in line with MBCL policy. • Provide support and coaching at new dealership set up to ensure all after-sales related processes and IT/DMS systems are run smoothly. |
| Job designation |
| 1. Conduct on-site rollout of WP2010 at new dealerships. 2. Provide assistance to District Managers in implementing and maintaining Workshop Processes 2010 at dealerships. 3. Provide on-site coaching on DMS to ensure the after-sales processes are run according to the MB standards and guidelines. 4. Provide on-site coaching on workshop loading to achieve optimal workshop utilization. 5. Provide on-site coaching on the proper usage of all After Sales IT systems including EPC/WIS/ASRA/DAS at dealerships. 6. Provide on-site coaching on the proper usage of Standard Texts and Flat Rates at dealerships. 7. Provide on-site coaching on the correct time keeping and workshop controlling at dealerships. 8. Provide on-the-job coaching on documenting and filing repair records at dealerships. 9. Provide on-the-job support at dealerships to ensure that all reporting required by After-Sales from the dealership is provided accurately. 10. Provide professional and timely customer service to internal and external customers at all times. 11. Provide field support on particular irregularities. |
| Qualification required |
| Skills/Experience/Attributes: Background in the automotive/IT industry (preferably) with retail experience, excellent oral and written skills with sound problem solving abilities Possess a positive, self-motivated outlook coupled with the ability to think analytically Tactful and diplomatic Computer literate with MS Excel, Word, Access and PowerPoint, e-mail and Web Specific knowledge: Knowledge of retail/wholesales operation (Specific knowledge of Automobile dealer operations a plus) Knowledge on automotive After-Sales Dealer Management Systems Coaching and communications skills Education/Training: Successful completion of a recognized training course in IT application Good command of written and verbal English. University degree preferred. |
Application procedure:
| This job is regular. Please send your application to following email: |
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| mbcareer@daimler.com |
