Senior Officer, IT Support Retail BI

Location: Beijing Posted date: 2009-12-22
Recruiting No.: 1 Job type: Full-time Regular
Objective of job
Implement, maintain, test and support Microsoft Technology based systems to fulfill the business requirements and reporting, within the corporate directives and ITM strategies.
Assist business on new functionality development and business process improvements
Job designation
1 Application Development
-Communicate with system users, understand the background and related Business Process
-Develop new enhancements as requested by the business and documented in the Business Requirement Document
-Follow the defined and agreed upon timelines for delivery of the enhancements
-For incidents collect sufficient information, reproducible steps and parameters
-Target to resolve 85% of issues on his/her own

2 Application Support
-Collect sufficient information, reproducible steps and parameters
-Target to resolve 85% of issues on his/her own
-Seek help from vendor/2nd level support if issue cannot be resolved

3 Application issue Tracking
-Document, monitor and report issue progress
-Escalate issues to 2nd level support & follow-up
-Feedback and follow up result with users, in order to ensure issues are resolved within service level

4 Issue and System Documentation
Document all system issues, enhancements and modifications, with appropriate signature and approval, to ensure the compliance with FCPA, SOX and IT policies

5 Vendor Management
Management of Vendor Relationship. Ensure quality delivery and timely resolution of issues

6 General Application Support
Resolve, or referral to the right designation of basic IT system and application enquiry to maintain the highest level of service to all internal customer.

Qualification
Education
• University degree in Computer Science or related discipline, MCAD (Microsoft Certified App Developer), MCTS (Microsoft Certified Technical Specialist), MCPD(Microsoft Certified Professional Developer) preferred

Experience
• At least 2 years in SQL based system development and support
• Experience in working with Microsoft Technologies
• Basic Project management skills
• Demonstrated Experience in problem solving and analytical skills
• Experience in working with Automotive or related industry is an advantage

Special Knowledge
• Experience in C#, ASP.Net2.0 or ASP.Net3.0,
• Experience in developing SQL server based business systems. Experience with T-SQL, OLAP, SQL Reporting Services, SQL Server Analysis Services, SQL Server Integration Services
• MCAD, SilverLight 2.0 or 3.0
• Knowledge in general IT infrastructure and systems
• Strong analytical and problem-solving skills in developing and designing solutions
• Good customer service and interpersonal communication skills
• Excellent command of spoken and written English

Application procedure:

This job is regular.

Please send your application to following email:
mbcareer@daimler.com

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