Mercedes-Benz always strives to provide first-rate customer service to guarantee continuous customer satisfaction in the long run. As a leading luxury car brand, Mercedes-Benz attaches great importance in delivering outstanding quality in every detail of the business to ensure premium service and everlasting brand commitment.

Mercedes-Benz (China) Ltd has officially launched their Roadside Assistance Program, which includes a free hotline number dedicated specifically to roadside assistance in China with a 24-hour emergency service that includes a roadside repairs service, and a driver replacement service for continuation journeys. The Roadside Assistance Program is available to all Mercedes-Benz branded passenger vehicles sold by authorized Mercedes-Benz outlets in mainland China from March 1st 2007. The service terms cover a period of two years from the start date of the warranty. The launch of this new service demonstrates a significant upgrade in Mercedes-Benz's after sales services in China, and will enable customers to enjoy the whole range of premium services now on offer including Pre-sale, Sales and After sales.

Furthermore, Mercedes-Benz has also continued to provide value-added service to customers through the "Value-Enhancement Plan" which is tailor-made exclusively for Chinese customers since 1999.

Included in the official rankings for the first time, Mercedes-Benz set a new benchmark for the industry with a score of 854 in the J. D. Power Asia Pacific 2008 China Customer Satisfaction Index (CSI). This great achievement solidifies Mercedes-Benz's strength in After-Sales service, scoring 39 points ahead of the industry average of 815. Compared to all other brands in the ranking, Mercedes-Benz scored the highest in six out of the seven factors of Dealership performance attributes measured in the study: service initiation, service advisor, in-service experience, service delivery, user-friendly, service, and problems experienced. In 2009, Mercedes-Benz was once again ranked in the top-three positions of the J.D. Power Asia Pacific CSI, to be the only European automaker to be ranked in the top three positions for two straight years.