Included in the official rankings for the first time, Mercedes-Benz set a new benchmark for the industry with a score of 854 in the J. D. Power Asia Pacific 2008 China Customer Satisfaction Index (CSI). This great achievement solidifies Mercedes-Benz's strength in After-Sales service, scoring 39 points ahead of the industry average of 815. Compared to all other brands in the ranking, Mercedes-Benz scored the highest in six out of the seven factors of Dealership performance attributes measured in the study: service initiation, service advisor, in-service experience, service delivery, user-friendly, service, and problems experienced. In 2009, Mercedes-Benz was once again ranked in the top-three positions of the J.D. Power Asia Pacific CSI, to be the only European automaker to be ranked in the top three positions for two straight years.