Mercedes-Benz China - Passenger Cars - Beijing - Senior Officer, DMS Rollout & Support Service Module (Beijing)

Department: DMS Rollout & Support Service Module
Location: Beijing
Job type: Full-time Regular

Job description:

Rollout DMS China Template to Dealer users. Setup dealer-based system parameters. Ensure the rollout is achieved within the agreed timelines with the dealer and MPC management. Communicate with system users during system rollout, collect sufficient information, reproducible steps and parameters to resolve the issues on his/her own, and seek help from 2nd level support if issue cannot be resolved due to system bug or insufficient authority.

Communicate with system users, understand the business processes, collect sufficient information, reproducible steps and parameters, to resolve 85% of issues on his/her own, and seek help from 2nd level support if issue cannot be resolved due to system bug or insufficient authority.

Monitor, esculate issue status with 2nd level support. Feedback and follow up result with users, in order to ensure issues are resolved within service level.

Test Testing of system solutions to ensure issue resolution and communicate the solution to system users.

Discuss with DMS Business process specialists on process changes requested by the system users and communicate result to user.

Resolve, or referral to the right designation of basic IT system and application enquiry and problem to maintain the highest level of service to all dealers.

Qualifications & Requirements:

	Univerisity degree in Business Management with Computer Science
	At least 2-3 years in ERP system support/rollout in multi-national company in area of Aftersales
	Experience in supporting large sclae business systems
	Experience in working with Automotive industry is an advantage
	Knowledge of Autoline DMS system and associated modules – Parts & Warranty with understanding of Sales & Accounting
	Thorough understanding of DMS China Country Template and MBCL Std Dealer processes in above modules
	Project management skills and experience
	Understanding of system development cycle and programming logic in ERP systems
	Understanding of Sales & Accounting areas preferred
	Knowledge in general IT infrastructure and systems
	Good customer service and interpersonal communication skills
	Strong analytical and problem-solving skills in developing and designing solutions
	Excellent command of spoken and written Chinese and English

Application Procedure:

This job is regular.

Please send your application to following email:

mbcareer@daimler.com