| | Roadside Assistance at Home or on the Road |
| If your vehicle is immobilized whether at home or on the road, Mercedes-Benz Roadside Assistance will attend to your vehicle. For minor repairs where the vehicle can be repaired at the roadside, a technician will be sent to try and mobilize your vehicle at the roadside. |
| If your vehicle is unable to be mobilized following mechanical or electrical breakdown or the road traffic accident, a recovery vehicle will be sent to recover your vehicle to the nearest Authorized Mercedes-Benz Dealer. |
| If your vehicle is recovered to an Authorized Mercedes-Benz Dealer by Mercedes-Benz Roadside Assistance, the driver and the maximum number of passengers that the vehicle is legally allowed to carry, will be provided with a free taxi, up to 50km from the breakdown location. |
| Hotel Accommodation/Onward Journey |
| If your vehicle is recovered to a dealer by Mercedes-Benz Roadside Assistance following a mechanical or electrical breakdown (not provided for driver error or accident cases), and it is clear that the repair cannot be completed on the same day as the immobilization, the driver and the passengers, (the maximum number of passengers the vehicle is legally allowed to carry), if traveling and not in the same city as where they normally live, will be given the opportunity to choose between the following options: |
 | Hotel Accommodation: Stay and wait for the vehicle to be repaired | | Onward Journey: Train, plane or Taxi |
|
| Vehicle Pick-Up following completion of repairs |
| If your vehicle was recovered to an Authorized Mercedes-Benz Dealer for repairs following a mechanical or electrical breakdown (not provided for driver error or accident cases), and onward journey benefits were provided, then Mercedes-Benz Roadside Assistance is responsible to arrange for you to pick-up your vehicle back from the repairing Authorized Mercedes-Benz Dealer. |
| The above information is only for reference purpose. For further details regarding program coverage and terms & conditions, please refer to the "Mercedes-Benz Roadside Assistance Customer Guide". | | Mercedes-Benz (China) Ltd. and Beijing Benz-Daimler Automotive Co., Ltd. reserve the right to interpret the program content. |
|
| | |
