| | Knight sarvice, footstone of pyramid |
From product development to after sales service, Mercedes-Benz truck have distinguished goal that do best to assist customers to reach the most benefit and the minimum coat as well as reduce management difficulties and solve problems effectively.
To meet customers various requirements, Mercedes-Benz offer multi-type services: long-distance repair direction, VIP on-site technical support, etc.
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PDI
Before ship truck to end-customer, our engineers will conduct PDI test for whole truck and accessories as well as set up fluid parameter in order to insure that the truck performs well and no damage occurs. The end-user will go through a general training regarding truck operation. The truck will be handed over to the end-users only after two parties affirmed.
Truck Maintenance Service
Mercedes-Benz truck is armed with advanced intelligent maintenance system, which can monitor all significant assemblies in real time. Certainly, we can provide tailored onsite support to our customers according to the special requirements.
Truck Guarantee Service
All trucks within guarantee period are no limit of mileage for whole trucks. Benz offer free repair work, i.e. manpower and part costs are free.
Onsite Support
Benz maintenance personnel always show up at the very first time in urgent to eave the situation.
Around-the-clock service
24-hour hotline service, professional technical team, and provide countermeasure for emergencies rapidly. |
| Expert team, professional spirit |
| Mercedes-Benz truck after sales team consists of professional maintenance staff, resident German experts and dealer after sales personnel. Periodic training and technical communication, as well as powerful technical support, make sure the specialists can obtain latest information and strengthen their professional skill to satisfy the customers. |
| Elaborate training – Spring of efficiency |
Training is a significant process in Mercedes-Benz service system. The purpose is to nip potential issues in the bud, as well as teach customers how to maintenance their trucks in order to minimize stagnancy time which caused by failures. In addition, customers can experience the excellent quality of Mercedes-Benz trucks.
There are two categories of training: one is for customers, which includes driving & operation training, product training, maintenance & technique training, etc. The other one is for service staff to synchronize their service skill, hardware and software with the global Mercedes-Benz standard. |
| Pure German spare parts, the best quality guarantee |
| How can the vehicle quality be guaranteed after repair? The answer is to adopt original Mercedes-Benz spare parts, which help your Benz truck as powerful & safe & economic as just off-production-line. |
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